1. OPERATING HOURS & SERVICE AVAILABILITY

• 24/7 Operations: Well Meds physical stores and online platform services operate 24 hours a day, 7 days a week (24x7), subject to inventory availability and pharmacist shift scheduling.
• Continuous Dispensing: Emergency medicines and critical healthcare requirements are prioritized round the clock.

2. PRESCRIPTION VS. OVER-THE-COUNTER (OTC) MEDICINES

• OTC Products: Over-the-counter medicines, general nutraceuticals, personal hygiene, and daily wellness items are supplied directly without a prescription.
• Scheduled Medications (Schedule H, H1, etc.): All medications classified under scheduled drug categories will strictly be dispensed only upon presenting or uploading a valid, legible prescription issued by a Registered Medical Practitioner (RMP).
• Prescription Verification & Order Rejection: Every online prescription order undergoes mandatory verification by a licensed, registered pharmacist. If a prescription is found invalid, forged, altered, expired, or non-compliant with drug rules, the order will be cancelled automatically.
• Ordering Identity & Verification: As an e-pharmacy and retail provider, Well Meds fulfills orders based on legitimate prescriptions. Provided the uploaded prescription is verified and valid, the company is not responsible for investigating who initiated the online order behind the registered user account.

3. PRODUCT QUALITY, EXPIRY & SOURCING STANDARDS

• Genuine Sourcing: We stock and supply exclusively branded medicines and verified branded generics sourced from licensed manufacturers and accredited distributors.
• Up-to-Date Shelf Life: All medicines dispensed by Well Meds are guaranteed to be within safe, active validity dates with proper shelf-life headroom. We strictly do not supply expired goods.
• Sexual Wellness Category: Sexual wellness products, hygiene accessories, and related consumables are available across our retail stores and online portal in discreet, tamper-proof packaging.

4. CLINICAL PHARMACIST COUNSELING & DOCUMENTATION (SOAP / DIS)

• Professional Patient Counseling: Our registered pharmacists provide structured counseling covering correct administration, side effects, precautions, contraindications, and food/drug interactions.
• SOAP & DIS Framework: On request or clinical evaluation, the pharmacist will provide clinical guidance using a simplified SOAP format (Subjective, Objective, Assessment, Plan) and structured Drug Information Services (DIS) to assist patient comprehension.
• Clinical Disclaimer: Pharmacist counseling does not substitute for an in-person medical diagnosis by an attending physician.

5. RETURN, REFUND & PROOF OF PURCHASE POLICY

• Proof of Authenticity (Tax Invoice): The official Well Meds sales invoice or digital order receipt serves as the sole conclusive proof that the medication was supplied by our pharmacy. No return or grievance will be processed without the original invoice.
• Eligible Returns: Medications are eligible for return only if:
  • The packaging remains completely unopened, unhampered, and non-damaged; or
  • A genuine manufacturing defect or verified expiry issue is established.
• Non-Returnable Items: Opened packs, broken blister seals, cold-chain temperature-sensitive items (e.g., insulins, vaccines), and sexual wellness products cannot be returned under any condition due to statutory health and safety protocols.

6. Limitation of Liability & Damage Disclaimer

The Company exercises care in product handling and courier dispatch. However, Well Meds shall not be held liable for secondary damages, patient mishandling, improper home storage (e.g., failure to refrigerate), transit delays, or transit-related exterior packaging wear occurring post-dispatch. In case of receiving visibly damaged outer consignments, patients must report the issue within 24 hours with accompanying invoice and photo proof.

7. POLICY MODIFICATIONS & IMPLICIT ACCEPTANCE

• Right to Amend: Well Meds reserves the unconditional right to amend, update, or replace any portion of these Terms & Conditions, operational timings, and service policies at its sole discretion without prior individual notice.
• Deemed Consent: Your continued browsing of our website, app access, or placement of an order constitutes full, binding acceptance of the updated terms and company policies.

8. GOVERNING LAW & DISPUTE RESOLUTION

These terms are governed by the Laws of India, including the Drugs and Cosmetics Act, 1940, Pharmacy Act, 1948, and Information Technology Act, 2000. Any dispute arising under these terms shall be subject to the exclusive jurisdiction of the competent courts in Uttar Pradesh, India.

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