1. CONDITIONS FOR MONETARY REFUND

Monetary refunds are processed strictly under selective, verified circumstances:

• Expired Medication: If any medication delivered to you is verified to have arrived past its stated expiry date, a full refund will be granted.
• Physically Damaged Goods: If the product arrived physically broken, leaking, or crushed upon delivery, verified via photographic proof and immediate reporting, you are entitled to a refund.
• Original Tax Invoice Required: The official Well Meds invoice is compulsory proof of purchase. No refund request will be accepted or processed without a valid invoice.

2. PRODUCT EXCHANGE POLICY (INCORRECT CUSTOMER ORDERS)

We provide product replacement/exchange rather than cash or account refunds for ordering errors:

• Incorrect Orders Placed by Customer: If an incorrect medicine or item was accidentally ordered by you (from your side), Well Meds does not offer a monetary refund. The company will only provide an exchange/product change for the correct product.
• Exchange Requirements:
  • The item must be completely intact, unopened, unhampered, and non-damaged.
  • The original seal and blister strip must not be broken or manipulated.
  • The request must be reported within 24 to 48 hours of delivery alongside the original purchase invoice.
  • Any price variance between the exchanged products must be settled prior to re-dispatch.
• Non-Exchangeable Categories: Opened packaging, partially consumed strips/syrups, refrigerated/cold-chain products (such as insulins and vaccines), and sexual wellness products are strictly excluded from return or exchange due to pharmaceutical safety regulations.

3. REFUND METHOD: DIRECT BANK ACCOUNT TRANSFER ONLY

For all approved refund claims (applicable only to expired or damaged items):

• Bank Account Transfer Only: Refunds are initiated exclusively to the customer's verified bank account via NEFT, RTGS, or IMPS.
• No Cash / Wallet Refunds: No physical cash payouts, wallet reloads, or alternative disbursement methods are provided under any circumstance.
• Account Detail Verification: Customers must provide valid beneficiary details (Account Holder Name matching the invoice, Account Number, Bank Name, and IFSC Code).
• Settlement Timeline: Once the returned medication is physically received and authenticated by our pharmacy inspection team, approved refunds will be credited within 5 to 7 business days.

4. STEP-BY-STEP CLAIM PROCESS

1. Intimation: Contact customer support within 24 hours of delivery at support@wellmedspharma.com or at our physical retail counter.
2. Proof Submission: Submit high-resolution photos of the damaged container or batch expiry details alongside the original tax invoice.
3. Verification & Return: Our pharmacist will inspect the batch records. Upon clearance, the pickup/return of the damaged/expired product will be scheduled.
4. Resolution: Direct bank account refund (for expired/damaged) or product change/exchange (for customer incorrect order).

5. GRIEVANCE & CUSTOMER ASSISTANCE

For any return, exchange, or refund assistance, contact our dedicated support desk: